Achmea's version of Lean, a corporate transformation into a 21st century financial organization, focusing on the client
Geplaatst op 17-06-2009 door De redactie
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Since the merger with Interpolis, Achmea has developed into a multi-branded insurer. Almost every household in the Netherlands has one or more Achmea products. To capitalize on this in terms of operational excellence, Achmea has decided to run a Lean program called SENS, targeted at implementing continuous improvement within Achmea. Integrated in SENS are change interventions to ensure that the new way of working is standard day-to-day practice. Operational management tools will be included to offer fast, short cycle feedback for line management and workers.
By: Jeroen van Breda Vriesman, Board member Eureko Achmea
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